# WaClaw

> WaClaw 是 Windows 桌面端 WhatsApp 多账号客服工具，用于统一管理消息、模板、翻译、AI 回复、客户档案和定时群发，聊天数据保存在本机。

## Product modules

- 消息中心 — WaClaw: WaClaw 消息中心：多账号 WhatsApp 聊天工作台，侧栏切换、收发翻译、模板与素材发送、沉浸模式。
- 账号与代理 — WaClaw: WaClaw 账号与代理：仪表盘监控、多账号登录、HTTP/SOCKS5 代理绑定，按账号独立网络出口。
- 模板与素材 — WaClaw: WaClaw 模板与素材：消息模板、快捷回复、素材库，团队话术沉淀，聊天窗口一键调用。
- AI 与自动回复 — WaClaw: WaClaw AI 与自动回复：知识库、AI 智能体、自动回复规则，支持建议回复与关键词触发接待。
- 客户与营销 — WaClaw: WaClaw 客户与营销：客户档案跟进、定时群发任务、运行日志与系统设置。

## Pages

## 中文
- [WaClaw — WhatsApp 多账号客服工具](https://whatsapp.lumaclaw.cn/): WaClaw 是 Windows 桌面端 WhatsApp 多账号客服工具，用于统一管理消息、模板、翻译、AI 回复、客户档案和定时群发，聊天数据保存在本机。
- [产品功能 — WaClaw](https://whatsapp.lumaclaw.cn/product): WaClaw 的产品功能覆盖账号管理、代理管理、消息中心、模板、快捷回复、素材库、知识库、AI 智能体、自动回复、客户管理、消息营销、日志和系统设置。
- [消息中心 — WaClaw](https://whatsapp.lumaclaw.cn/product/messages): 消息中心是 WaClaw 的核心工作台，支持多个 WhatsApp 账号切换、未读提醒、收发翻译、模板调用、素材发送和 AI 建议回复。
- [账号与代理 — WaClaw](https://whatsapp.lumaclaw.cn/product/accounts): WaClaw 账号与代理功能用于创建、登录和监控多个 WhatsApp 工作号，并可按账号绑定 HTTP 或 SOCKS5 代理。
- [模板与素材 — WaClaw](https://whatsapp.lumaclaw.cn/product/content): WaClaw 模板与素材功能帮助团队维护消息模板、快捷回复和文件素材，在聊天时快速调用常用话术、图片、视频和文档。
- [AI 与自动回复 — WaClaw](https://whatsapp.lumaclaw.cn/product/ai): WaClaw AI 与自动回复功能支持配置知识库、AI 智能体和关键词自动回复规则，用于建议回复或在限定规则内自动接待。
- [客户与营销 — WaClaw](https://whatsapp.lumaclaw.cn/product/crm): WaClaw 客户与营销功能用于管理客户阶段、标签、跟进日期和备注，并支持基于模板的定时群发任务和执行日志查看。
- [使用场景 — WaClaw](https://whatsapp.lumaclaw.cn/scenarios): WaClaw 适合外贸 B2B 询盘、跨境电商客服、小团队多席协作和对已留 WhatsApp 客户的定时触达。
- [快速上手 — WaClaw](https://whatsapp.lumaclaw.cn/docs/getting-started): WaClaw 快速上手流程包括下载安装、添加 WhatsApp 账号、配置模板与翻译、按需启用 AI，最后进入消息中心开始接待客户。
- [常见问题 — WaClaw](https://whatsapp.lumaclaw.cn/faq): 常见问题页面说明 WaClaw 的用途、功能模块、适用团队、数据存储、安全边界、系统要求和支持方式。
- [下载安装 — WaClaw](https://whatsapp.lumaclaw.cn/download): 下载页提供 WaClaw Windows 安装包、系统要求、版本信息、文件大小和本地数据存储说明。
- [隐私说明 — WaClaw](https://whatsapp.lumaclaw.cn/privacy): 隐私说明解释 WaClaw 的聊天记录、客户资料、配置和素材索引默认存储在本机，不上传 WhatsApp 聊天内容到云端。
- [使用条款 — WaClaw](https://whatsapp.lumaclaw.cn/terms): 使用条款说明 WaClaw 是独立第三方桌面工具，与 WhatsApp 或 Meta 无官方关联，用户需合规使用。
- [更新日志 — WaClaw](https://whatsapp.lumaclaw.cn/changelog): 更新日志记录 WaClaw 各版本主要变更，包括消息中心、账号管理、模板、AI、客户管理和系统设置。
- [联系支持 — WaClaw](https://whatsapp.lumaclaw.cn/contact): 联系支持页提供 WaClaw 的邮箱、微信咨询方式和工作日支持时间，用于安装帮助与技术咨询。

## English
- [WaClaw — WhatsApp Multi-Account Customer Service Tool](https://whatsapp.lumaclaw.cn/en): WaClaw is a Windows desktop WhatsApp multi-account customer service tool for unified messaging, templates, translation, AI replies, customer profiles, and scheduled broadcasts — with chat data stored locally.
- [Features — WaClaw](https://whatsapp.lumaclaw.cn/en/product): WaClaw features cover account management, proxy management, Message Center, templates, quick replies, asset library, knowledge base, AI agents, auto-reply, customer management, message marketing, logs, and system settings.
- [Message Center — WaClaw](https://whatsapp.lumaclaw.cn/en/product/messages): Message Center is WaClaw's core workspace — switch multiple WhatsApp accounts, unread alerts, send/receive translation, template insertion, asset sending, and AI-suggested replies.
- [Accounts & Proxies — WaClaw](https://whatsapp.lumaclaw.cn/en/product/accounts): WaClaw accounts & proxies let you create, sign in to, and monitor multiple WhatsApp work numbers, with optional HTTP or SOCKS5 proxy binding per account.
- [Templates & Assets — WaClaw](https://whatsapp.lumaclaw.cn/en/product/content): WaClaw templates & assets help teams maintain message templates, quick replies, and file assets for fast access to scripts, images, videos, and documents during chats.
- [AI & Auto-Reply — WaClaw](https://whatsapp.lumaclaw.cn/en/product/ai): WaClaw AI & auto-reply supports knowledge base configuration, AI agents, and keyword auto-reply rules for suggested replies or rule-based automated handling.
- [Customers & Marketing — WaClaw](https://whatsapp.lumaclaw.cn/en/product/crm): WaClaw customers & marketing manages customer stages, tags, follow-up dates, and notes, with template-based scheduled broadcast tasks and execution logs.
- [Use Cases — WaClaw](https://whatsapp.lumaclaw.cn/en/scenarios): WaClaw fits export B2B inquiries, cross-border e-commerce customer service, small-team multi-seat collaboration, and scheduled outreach to customers who have shared their WhatsApp.
- [Getting Started — WaClaw](https://whatsapp.lumaclaw.cn/en/docs/getting-started): WaClaw getting started covers download and install, adding WhatsApp accounts, configuring templates and translation, optionally enabling AI, then opening Message Center to serve customers.
- [FAQ — WaClaw](https://whatsapp.lumaclaw.cn/en/faq): The FAQ page explains WaClaw's purpose, feature modules, target teams, data storage, security boundaries, system requirements, and support options.
- [Download & Install — WaClaw](https://whatsapp.lumaclaw.cn/en/download): The download page provides the WaClaw Windows installer, system requirements, version info, file size, and local data storage details.
- [Privacy Policy — WaClaw](https://whatsapp.lumaclaw.cn/en/privacy): The privacy policy explains that chat history, customer data, configuration, and asset indexes are stored locally by default — WhatsApp chat content is not uploaded to the cloud.
- [Terms of Service — WaClaw](https://whatsapp.lumaclaw.cn/en/terms): The terms of service state that WaClaw is an independent third-party desktop tool with no official affiliation to WhatsApp or Meta. Users must comply with applicable rules.
- [Changelog — WaClaw](https://whatsapp.lumaclaw.cn/en/changelog): The changelog records major changes per WaClaw version, including Message Center, account management, templates, AI, customer management, and system settings.
- [Contact Support — WaClaw](https://whatsapp.lumaclaw.cn/en/contact): The contact page provides WaClaw email, WeChat support, and weekday support hours for installation help and technical consultation.